At Chylux, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our marketplace platform, as well as your rights regarding your data. By accessing or using Chylux, you agree to the terms described in this policy.
1. Information We Collect
We collect various types of information from users to enhance your experience on Chylux. The information we collect falls into the following categories:
a. Personal Information:
When you register on our platform, make a purchase, or communicate with us, we may collect personal details, including but not limited to:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment details (for processing transactions)
b. Non-Personal Information:
We may collect data that does not personally identify you, such as:
- IP address
- Browser type and version
- Device information
- Usage data (such as the pages you visited, the time spent on the platform, and interaction with different sections)
c. Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to monitor user behavior and improve the website. Cookies are small files stored on your device that help us remember your preferences and provide a personalized experience.
2. How We Use Your Information
We use the information we collect in several ways, including:
a. To Provide Services:
Your information allows us to:
- Process orders and manage your account.
- Facilitate payments and refunds.
- Provide customer support.
- Fulfill your requests for products and services.
b. To Improve Our Platform:
We use data to analyze user behavior, identify areas of improvement, and enhance our platform’s functionality.
c. To Communicate With You:
We may use your contact information to send you order confirmations, updates, promotions, or respond to your inquiries. You may opt out of promotional communications at any time.
d. For Security and Fraud Prevention:
We use your data to protect our platform from unauthorized access, monitor for fraudulent activities, and ensure that our marketplace remains safe for all users.
3. Sharing Your Information
We value your privacy and do not sell your personal information to third parties. However, there are circumstances in which we may share your data:
a. Service Providers:
We may share your information with third-party vendors who help us with essential functions such as payment processing, order fulfillment, hosting, and customer support. These providers are required to handle your data in accordance with our policies and only for the services they are providing.
b. Legal Requirements:
We may disclose your information if required by law or in response to valid legal processes, such as subpoenas or court orders.
c. Business Transfers:
In the event of a merger, acquisition, or sale of Chylux, your information may be transferred to the new owner to ensure continuity of service.
4. Security of Your Data
We take security seriously and employ various measures to protect your personal information from unauthorized access, disclosure, or misuse. These include:
- Encryption of sensitive data, such as payment information.
- Secure storage and transmission of your data.
- Regular security assessments and updates.
Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Your Rights
As a user of Chylux, you have several rights regarding your personal data:
a. Access and Correction:
You can request access to the personal data we hold about you, and if any of it is inaccurate, you can request correction.
b. Deletion:
You may request the deletion of your personal data, except where we are legally required to retain it.
c. Data Portability:
You can request a copy of your data in a structured, machine-readable format, and where feasible, ask us to transfer your data to another provider.
d. Withdraw Consent:
If you have provided consent for certain data processing activities (e.g., receiving promotional emails), you may withdraw that consent at any time.
To exercise these rights, please contact us at [info@chylux.com]. We will respond within the legally mandated time frame and assist you in managing your data rights.
6. Retention of Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you close your account or request deletion, we will delete your data unless it is needed to comply with legal obligations or resolve disputes.
7. Cookies and Tracking Technologies
Chylux uses cookies to improve your experience. By continuing to use our site, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.
Types of Cookies We Use:
-Essential Cookies: Necessary for the operation of our website.
- Analytics Cookies: Help us understand user behavior and improve our services.
- Advertising Cookies: Used to display relevant ads to you across the web.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by Chylux. This Privacy Policy applies only to Chylux’s platform. If you click on a third-party link, you will be directed to their website, and we recommend reviewing their privacy policy as we are not responsible for their practices.
9. Updates to this Privacy Policy
Chylux may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, feel free to reach out to us at:
Email: [info@chylux.com]
Thank you for trusting Chylux with your personal information. We value your privacy and strive to ensure your data is always protected.
