Welcome to Chylux, an affordable marketplace where buyers and sellers connect seamlessly. By using our platform, you agree to abide by these Terms and Conditions, which govern your access to and use of Chylux. Please read these terms carefully before making purchases or using our services.
1. Acceptance of Terms
By accessing or using Chylux, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, you should not use our platform.
2. User Accounts
a. Account Creation:
To make a purchase on Chylux, you must create an account and provide accurate, up-to-date information. This includes your name, email address, and billing/shipping information. You are responsible for maintaining the confidentiality of your account login details.
b. Account Security:
You are responsible for all activities that occur under your account. If you suspect any unauthorized use of your account, notify us immediately at [support@chylux.com].
3. Product Listings and Descriptions
Sellers are responsible for providing accurate product descriptions, images, and pricing. Chylux makes efforts to ensure that listings are reliable, but we do not guarantee the accuracy of any listing provided by sellers. It is your responsibility as a buyer to review the product information before making a purchase.
4. Pricing and Payments
a. Prices:
All product prices listed on Chylux are provided by sellers and are displayed in your local currency where applicable. Prices may vary depending on the seller and location.
b. Payments:
You agree to pay for any product or service purchased through Chylux. We offer local payment options in addition to international methods, ensuring you can use your preferred method for transactions. Payment is required before an order is processed.
c. Commissions and Fees:
Chylux charges sellers a commission fee for every sale made on the platform. Buyers are not responsible for any additional transaction fees unless specified.
5. Shipping and Delivery
a. Shipping Times:
Shipping times vary depending on the seller and the location of the buyer. Sellers are responsible for shipping products within the timeframe specified in their listing.
b. Tracking Information:
Once your order is shipped, the seller is required to provide tracking details, which will be available in your order history.
c. Delivery Issues:
If a product is not delivered within the expected time, or if there is any issue with delivery, please contact the seller or our support team at [support@chylux.com].
6. Buyer Protection
Chylux offers Buyer Protection to ensure that you receive the product as described. If the item you receive is significantly different from the description or not delivered at all, you are entitled to request a refund or replacement.
a. Refunds and Returns:
If you are unsatisfied with a product or if it arrives damaged, you can request a refund or return the item within the time frame specified in the seller’s return policy. Refund requests must be made through Chylux, and we will assist in resolving disputes with the seller.
b. Reporting Issues:
If you encounter any issues with your purchase, please contact our support team within 15 days of delivery for assistance.
7. Prohibited Products
Certain items are prohibited on Chylux, including but not limited to:
- Counterfeit or stolen goods
- Weapons or illegal substances
- Products that promote hate speech or violence
If a seller is found to be listing prohibited items, their account may be suspended or terminated, and legal action may be taken.
8. Intellectual Property
All content on Chylux, including logos, images, text, and software, is the property of Chylux or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use any of the content for commercial purposes without written permission from Chylux.
9. Limitation of Liability
Chylux is a platform that connects buyers and sellers and facilitates transactions. We do not own or control the products sold on our marketplace. As such, we are not liable for:
- Any inaccurate product descriptions provided by sellers
- Delays in shipping or delivery
- Issues related to product quality or safety
Our liability to you, whether in contract, tort, or otherwise, will not exceed the amount you paid for the product.
10. Account Termination
Chylux reserves the right to terminate or suspend your account at any time, with or without notice, if you violate these Terms and Conditions or engage in fraudulent or unlawful activities on the platform.
11. Dispute Resolution
In the event of a dispute between you and a seller, Chylux will assist in mediating the issue to reach a fair resolution. If a resolution cannot be reached, Chylux reserves the right to make a final decision on the dispute, which may include issuing a refund, return, or partial compensation.
12. Changes to These Terms
Chylux reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically. Continued use of the platform after changes have been made constitutes acceptance of the updated Terms and Conditions.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of [your jurisdiction]. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in [your jurisdiction].
14. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: [support@chylux.com]
Thank you for choosing Chylux, where we strive to make buying and selling simple, secure, and affordable for everyone.
