At , we aim to provide a seamless and dependable shipping experience for all buyers, while supporting our sellers in delivering their products efficiently. This Shipping Policy outlines how shipping works on Chylux, who is responsible for delivery, expected timelines, shipping costs, and more.
1. Shipping Responsibility
Shipping may be handled by either the seller or Chylux, depending on the seller’s arrangement with us:
- Seller-Managed Shipping:
- In most cases, sellers are responsible for shipping their products directly to the buyer. They are expected to use reliable shipping providers and deliver within the agreed timeframe.
- Chylux-Managed Shipping:
- For select sellers, especially those who opt into our logistics support program, Chylux may handle the shipping. This will be clearly indicated on the product page.
Buyers can always see who is responsible for shipping during checkout and on the order confirmation page.
2. Shipping Timeframes
- Processing Time:
- Sellers are required to process and ship orders within 1–5 business days unless otherwise stated in their store policy.
- Delivery Time:
- Shipping duration varies based on the shipping method, buyer's location, and courier used. Estimated delivery times are:
- Local (within Nigeria): 2–7 business days
- International (if available): 5–15 business days
Please note that these are only estimates. Delays may occur due to weather, logistics issues, or peak shopping seasons.
3. Shipping Costs
- Seller-Managed Shipping:
- Shipping fees are determined by the seller and displayed at checkout. Some sellers may offer free shipping, flat rates, or charge based on distance and weight.
- Chylux-Managed Shipping:
- When Chylux handles the shipping, rates are calculated based on standardized logistics pricing and shown at checkout. Discounts may apply during promotional periods.
4. Tracking and Delivery
- Once your order is shipped, you will receive a tracking number and courier information via email or in your Chylux account dashboard.
- You can track your order at any time by logging into your account and clicking on your order details.
- If your tracking number is not updating or the order appears delayed, please reach out to the seller or contact Chylux support.
5. Missed or Failed Deliveries
If a delivery attempt fails due to incorrect address, unavailability, or refusal to accept the parcel:
- The courier may attempt redelivery depending on their policy.
- Additional delivery charges may apply if reshipping is necessary.
- If the item is returned to the seller or Chylux’s logistics hub, the order may be canceled and refunded (minus shipping costs), or reshipped upon request.
6. Shipping Restrictions
Certain items may have shipping restrictions depending on the destination. These include:
- Perishable goods
- Hazardous or flammable materials
- Restricted products based on local regulations
Sellers are responsible for complying with shipping restrictions.
7. Damaged or Lost Items
If your item arrives damaged or does not arrive at all:
- Contact the seller immediately with photo evidence (if applicable).
- If Chylux handled the shipping, contact us directly for resolution.
- Chylux will investigate claims involving Chylux-Managed Shipping and may offer a refund or replacement if appropriate.
8. Multiple Items in One Order
If you purchase items from multiple sellers in one order:
- Your items may arrive in separate packages.
- Each seller may use different couriers or shipping timelines.
9. International Shipping
Chylux currently supports international shipping on a limited basis. Availability depends on the seller and product category. Buyers are responsible for any applicable customs duties, taxes, or import restrictions in their country.
10. Contact Us
If you have any questions about shipping or need help with a delivery issue, contact our support team at:
Email: support@chylux.com
