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Chylux Shipping Policy

1. Air Shipping Guarantee

At Chylux, your satisfaction is our priority. Enjoy a 7-day guarantee on all air-shipped products from the delivery date. If you face any issues within this period, contact our customer support for a hassle-free resolution. Shop confidently with our quality assurance.


2. Sea Shipping Guarantee


At Chylux, we offer a 30-day guarantee on all sea-shipped products from the delivery date. For any issues within this period, contact our customer support for a smooth resolution. Shop with confidence, knowing we stand by our products.

 

Package Verification

For air shipments, customers have 5 days to verify their package after delivery. For sea shipments, a 45-day hold is applied unless the package authenticity is verified by the customer or their local agent.

Returns and Refunds

If you are not satisfied with your purchase, you can return the item within the specified guarantee period (7 days for air shipping, 30 days for sea shipping). Refunds will be issued based on customer evidence and the condition of the returned item. Contact our customer support for assistance with the return process.

Compliance

By purchasing from Chylux, you agree to these terms and conditions. For any updates, regularly review our policies.


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