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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Yes, at Chylux, we strive to ensure that the product you receive matches the image you see on our website as closely as possible. We take great care to accurately photograph and describe each item in our inventory to provide you with a clear representation of its appearance and features. However, please keep in mind that variations in lighting, color settings on different devices, and manufacturing processes may cause slight differences between the product image and the actual item.

Rest assured, we are committed to delivering high-quality products that meet or exceed your expectations. If you ever have any concerns about the product you receive or if it doesn’t meet your satisfaction, please don’t hesitate to reach out to our customer support team. We’re here to assist you and ensure that you’re completely satisfied with your purchase from Chylux.

You can view your sales receipt in your account dashboard. Simply log in to your account, and navigate to the ‘Orders’ or ‘Purchase History’ section. There, you’ll find a list of all your past orders, including the corresponding sales receipts. Click on the specific order you’d like to view the receipt for, and you’ll be able to see and download the sales receipt document.

Additionally, a copy of your sales receipt is automatically emailed to you for every completed order. Check your email inbox for the receipt shortly after placing your order. If you have any trouble finding or accessing your sales receipts, feel free to reach out to our customer support team for assistance

At Chylux, we understand the importance of providing our customers with the products they love, even if they’re currently out of stock. While we strive to keep our inventory well-stocked and up-to-date, there may be times when certain items become temporarily unavailable due to high demand, production delays, or other factors beyond our control.

However, we regularly monitor our inventory and work closely with our suppliers to restock popular items as quickly as possible. We encourage you to sign up for product notifications or join our mailing list to be notified when out-of-stock items are back in stock.

Additionally, if there’s a specific item you’re interested in that’s currently out of stock, please feel free to reach out to our customer support team. We’ll do our best to provide you with information about restocking timelines or offer alternative suggestions that meet your needs.

At Chylux, your satisfaction is our top priority, and we’re committed to helping you find the products you love. Thank you for your patience and understanding as we work to replenish our inventory and ensure that you have access to the latest trends and styles.

Tracking your order is easy! Once your order is shipped, you’ll receive an email with tracking information. You can use this information to track your package directly on our website or through the shipping carrier’s website. If you have any trouble tracking your order, feel free to reach out to our customer support team for assistance.

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