At Chylux, your trust is our top priority. We want every customer to shop with confidence knowing that their purchase is safe, secure, and backed by our Money-Back Guarantee.
How It Works
Our Money-Back Guarantee protects you in the event that:
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You pay for a product but do not receive it.
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The seller fails to ship the item within the agreed timeframe.
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Your order is cancelled by the seller after payment.
In such cases, you are entitled to a full refund of your purchase.
Buyer Protection
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All eligible transactions made on Chylux are covered.
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Refunds are processed back to your original payment method.
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You’ll always be able to track the status of your refund request through your account.
Seller Responsibility
Sellers on Chylux are expected to:
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Ship products promptly and provide accurate tracking details.
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Ensure items are as described in their listings.
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Communicate clearly with buyers if delays or issues arise.
Failure to meet these standards may result in the order being refunded to the buyer and penalties for the seller.
How to Request a Refund
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Go to your Orders page in your Chylux account.
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Select the order in question.
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Click Request Refund and provide a short description of the issue.
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Our support team will review your request and update you within 3–5 business days.
Our Commitment
As a registered UK company (Chylux Group Ltd), we are committed to maintaining a transparent and trustworthy marketplace. Our Money-Back Guarantee ensures peace of mind for every buyer and sets a clear standard for all sellers.
Shop with confidence—because at Chylux, if your product doesn’t arrive, you get your money back.
