?️ Chylux Seller Policy

At Chylux, we are dedicated to maintaining a safe, transparent, and trustworthy marketplace for both buyers and sellers. This Seller Policy outlines the terms, responsibilities, and expectations for all sellers operating on the Chylux platform. By registering as a seller or listing products on Chylux, you agree to comply with this policy, our Terms of Service, and all applicable laws and regulations.

1. Seller Eligibility

To become a Chylux seller, you must:

• Be at least 18 years old and capable of entering into a binding contract.

• Provide accurate business or personal information during registration.

• Maintain an active email address, phone number, and valid payment account.

• Comply with local laws regarding business registration, taxation, and product sales.

Chylux reserves the right to verify your identity and business details before or after approval.

2. Seller Account Responsibilities

As a Chylux seller, you are responsible for:

• Keeping your account credentials secure.

• Ensuring that all information in your seller profile, listings, and communications is accurate, up-to-date, and not misleading.

• Managing inventory levels to avoid overselling.

• Handling orders promptly and maintaining a high level of customer service.

Sellers are strictly prohibited from transferring or sharing their accounts with third parties.

3. Product Listings and Content

You must ensure that:

• All listings accurately describe the product’s title, description, condition, images, and price.

• Products comply with Chylux’s prohibited items list and all applicable safety, health, and labeling laws.

• Images are genuine representations of the products and do not infringe on copyrights or trademarks.

• Counterfeit, fake, stolen, or misrepresented products are strictly forbidden.

Chylux reserves the right to remove, suspend, or edit any listing that violates this policy.

4. Pricing and Payments

• Sellers are responsible for setting their product prices but must comply with fair market practices.

• All prices must include applicable taxes, fees, and shipping costs unless otherwise specified.

• Payments for orders will be released to the seller after confirmation of delivery and any applicable return window.

• Chylux may deduct commissions, transaction fees, or penalties as stated in our Seller Fee Schedule.

5. Order Fulfillment and Shipping

Sellers must:

• Process and ship orders within the time stated in their listing.

• Use reliable shipping methods that include tracking information.

• Ensure packaging is secure and professional to prevent product damage.

• Update order statuses accurately and promptly.

Failure to meet delivery commitments may result in order cancellation, penalties, or suspension.

6. Returns, Refunds, and Disputes

• Sellers must honor Chylux’s Return and Refund Policy.

• Refunds must be processed promptly once a return is approved.

• In cases of disputes, sellers are required to cooperate with Chylux’s dispute resolution team.

• Repeated disputes or unresolved complaints may affect your seller rating or account status.

7. Seller Conduct and Ethics

Chylux expects all sellers to conduct business with honesty and integrity. Sellers must not:

• Engage in fraudulent, abusive, or deceptive practices.

• Manipulate reviews, ratings, or transactions.

• Spam or harass customers or other sellers.

• Circumvent the Chylux payment system or conduct off-platform sales.

Any violation may lead to account suspension, permanent ban, or legal action.

8. Taxes and Legal Compliance

Sellers are solely responsible for:

• Complying with tax regulations in their jurisdiction.

• Remitting any applicable sales or value-added tax (VAT).

• Maintaining necessary licenses, permits, or certificates for their business operations.

Chylux may share seller data with authorities when legally required.

9. Intellectual Property Rights

Sellers must:

• Only sell products they own or are authorized to distribute.

• Respect intellectual property laws and not list counterfeit or trademark-infringing goods.

• Immediately remove listings that violate another party’s rights.

Violation of IP laws may result in immediate suspension and reporting to authorities.

10. Account Suspension and Termination

Chylux reserves the right to suspend or terminate a seller account if:

• The seller violates any Chylux policy or law.

• There are repeated customer complaints or fraudulent activities.

• False information or documentation is provided.

• The seller engages in activities harmful to Chylux’s reputation or users.

Suspended sellers may appeal within 7 days by contacting support@chylux.com.

11. Confidentiality and Data Use

Chylux values seller privacy and will only use seller data in accordance with our Privacy Policy.
Sellers are also responsible for protecting customer data obtained through sales and may use it only for order fulfillment — not for marketing or external communications.

12. Policy Updates

Chylux may update this Seller Policy periodically to reflect platform changes, regulatory updates, or improved practices.
All changes will be effective upon posting on our website. Sellers are encouraged to review this policy regularly.

13. Contact Us

For questions, clarifications, or appeals regarding this Seller Policy, please contact:

? Email: support@chylux.com
? Website: Chylux

By selling on Chylux, you acknowledge that you have read, understood, and agree to abide by this Seller Policy.